Returns & Exchanges
At Kondor Blue, we stand behind the quality of our professional cinema accessories and offer a 30-day return window for items in original, like-new condition. We strive to ensure your production gear meets the highest standards of performance and reliability.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Approval & Shipping Label
Once our team reviews your request, you will receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.
Pack Your Gear
Securely pack the items in their original packaging, ensuring all screws, tools, and accessories are included to avoid restocking fees.
Inspection & Refund
After our technicians inspect the hardware for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing